On December 6, 2017 Steven de Waal was one of the keynote speakers at the IndustryForum Healthcare in Munich.
This event presents the latest trends in the medical sector, including healthcare digitalization.

New technologies cause disruption in Healthcare too

The title of Steven de Waal’s lecture was: ‘Disruption of Healthcare: Power of patients and impact on leadership‘. He has been talking about how the same technological revolution that caused disruption in the markets will affect the power and mentality of citizens, also in their role as patients. They now have a direct channel for data, information, organization and communication.

That will influence their mentality and give them tools to influence and even initiate public debate, about healthcare in general and also about specific providers and insurers, when they feel an urge or necessity to do that.

“The need for a value driven civil leadership”

These new technologies already influence their attitude towards politics, but will also further change their attitude towards healthcare. Steven de Waal also analysed the impact of this modern power of patients on civil leadership in healthcare, the topic of his dissertation: ‘The value(s) of Civil Leaders’ (Eleven 2014).